Support
How can we help?
Email us any time. We usually reply within two working days.
parchment.coffee.contact@gmail.comIn the app: Settings → Help & feedback opens an email with your app version filled in.
Common questions
How do I log a brew without internet?
Log it as usual. It is saved on your phone and syncs when you are back online. Search, lessons and scanning need internet.
The scanner can’t find my coffee.
Tap “Type it in” and add the name and roaster yourself. We check new coffees and add them for everyone.
How do I earn beans and rank up?
Log brews (up to three a day count), finish lessons, rate coffees, and try new origins and brew methods. Each rank also needs a few milestones, like lessons finished. Ranks never go down.
Can I change my machine or grinder?
Yes. Settings → My equipment. Your brew settings and tips update straight away.
How do I turn off animations?
Settings → Reduce motion. Only the short logo intro stays.
How do I download or delete my data?
Settings → Download my data sends you a copy by email. To delete your account, see Delete your account.